Due to a protracted outage of its mobile app, Access Bank, a well-known banking company in Nigeria, experienced intense consumer reaction and a terrible loss of life.
Many users were unable to access their accounts, complete transactions, or even log in during the Monday morning outage.
A single father who works offshore reportedly lost his 9-year-old daughter in a medical emergency as a result of the app’s malfunction, the matter became more serious.
Social media was used by customers to vent their frustration and wrath at the bank for their bad customer service and frequent technological problems.
The episode has called into question the bank’s dependability and capacity to manage these kinds of situations skillfully.
